Terms of Service

Welcome to Cosmovisions Shop! By making a purchase on our platform, you agree to the following Terms of Service. Please read these terms carefully.

1. Order Processing and Shipping:

a. Processing Time: Orders take 3-7 business days to process before shipping.

b. Shipping Times: Delivery times vary by location:

- USA: 3-4 business days
- Europe: 6-8 business days
- Australia: 2-14 business days
- Japan: 4-8 business days
- International: 10-20 business days

c. Shipping Origin: We collaborate with a global on-demand order fulfillment company with facilities worldwide.

2. Customs Duties:

a. International Orders: Customs duty may apply, and taxes vary. Check with your local customs office for details.

3. Late Deliveries:

a. Address Verification: Verify your shipping address in the confirmation email.

b. Local Inquiries: Check with your local post office and neighbors for delayed packages.

c. Contact Us: If issues persist, email us at support@cosmovisions.shop with your order number.

4. Product Creation:

a. Print-on-Demand: Our products are created through a print-on-demand dropshipper with global facilities for efficient processing based on the shipping address.

5. Package Tracking:

a. Tracking Information: We strive to provide a tracking link for your order upon shipment. However, please note that we may not always guarantee a tracking link. If you have any inquiries regarding your order, feel free to reach out to us at support@cosmovisions.shop

6. Defective/Damaged Products:

a. Reporting Issues: Contact support@cosmovisions.shop within two weeks with photos, order number, and details for a prompt resolution.

7. Returns:

a. Return Policy: We do not offer returns or exchanges. For issues, contact us at support@cosmovisions.shop.

8. Refunds:

a. Refund Eligibility: Refunds are offered only for defective or damaged items. Contact support@cosmovisions.shop with photos for assistance.

9. Size/Color Exchanges:

a. Exchange Policy: We do not currently offer exchanges for size or color. Refer to our size guide in the product description section for assistance.

10. Order Cancellation:

a. Cancellation Policy: orders cannot be canceled once processed. Please double-check your order before confirming.

11. Payment Information:

a. Payment Methods: Accepted payment methods, such as credit cards and Shop Pay

b. Billing Information: Ensure your billing information is accurate to avoid payment issues.

12. Account Registration:

a. Account Creation: Users may need to create an account for order tracking and communication purposes.

13. User Responsibilities:

a. Accuracy of Information: Users are responsible for providing accurate shipping and contact information.

b. Account Security: Users are responsible for maintaining the security of their account credentials.

14. Communication:

a. Contact Information: How users can reach out for support or inquiries.

b. Communication Preferences: Users may receive order updates and promotional emails; provide options to manage preferences.

15. Intellectual Property:

a. Copyright: All content, including images and designs, is protected by copyright.

16. Privacy Policy:

a. Link to Privacy Policy: https://cosmovisions.shop/pages/privacy-policy

17. Amendments:

a. Policy Changes: we reserve the right to update and modify the Terms of Service; users are encouraged to review periodically.

18. Force Majeure:

a. Exceptional Circumstances: Cosmovisions is not liable for delays or failure to fulfill obligations due to unforeseen circumstances, falling under the category of force majeure.

19. Entire Agreement:

a. Comprehensive Agreement: These Terms of Service constitute the entire agreement between the user and Cosmovisions

20. Severability:

a. Invalid Provisions: If any provision is deemed invalid, the remainder of the Terms will remain in effect.

21. Waiver:

a. No Waiver: The failure to enforce any part of the Terms does not waive the right to later enforce that or any other part.

By making a purchase on Cosmovisions Shop, you agree to these terms and conditions. For any inquiries, please contact support@cosmovisions.shop.